Support Services

Leaving home can be difficult as much as it is exciting and we understand your need for our support and assistance when you get here. You can be assured of a fun, inspiring and rewarding time in New Zealand with the Seafield team. We can’t wait for you to join us here and we wish you a very safe and comfortable flight.

Seafield School of English has a dedicated Student Support Team to assist students and advocate on their behalf. We want you to get the most out of your Seafield experience. From arranging accommodation to meeting you on your first day and giving practical advice, our friendly, approachable Student Support team will support you and make sure you feel part of the Seafield family.

Student Support team and emergency contacts

Contact our Student Support Team:
Phone: +64 9 369 1906
E-mail: studentsupport@seafield.ac.nz

Xin Jin
Student Support Leader
Email: xin@nzseg.com
Diego Armas Herrera
Student Support (Auckland CBD)
Email: diego@nzseg.com
Airport Pickups
You can book an airport pickup with us before coming to New Zealand. Please contact our Student Support team to arrange this. If you have booked your airport pick up with us, our representative will be at the airport arrival area holding your name board to welcome you. You will be dropped off at your chosen homestay or to the address where you have made accommodation arrangements directly. The pickup representative will wait for you up to 2 hours from the flight landing time.

If you miss your pickup you can all this emergency number 021 22 44421 from a local payphone. Please note there is free Wi-Fi access at the Airport.
SIM cards
You can get a free SIM card at Auckland Airport from any supplier (like Vodafone, Spark or 2 Degrees) and you can buy a suitable plan to suit your needs.
When to come to campus
You need to come to the campus on the start date of your course as mentioned on your Final Offer of Place for registration and orientation.
Please bring your passport, visa documents and insurance document. If you have arrived early do please come in to say hello to us and we can start off your enrolment formalities. It would normally take up to one week to get your student ID card after your enrolment formalities are completed.

Useful links

If you’ve recently moved to New Zealand you probably have lots of questions about how things work here. Here are some key contact points to support you in your transition to a new country:

New Zealand law and your rights

Health and well-being

Community information

Other helpful information

Need help right now?

Lifeline Aotearoa’s telephone counselling service provides 24 hours a day, 7 days a week counselling and support. Call 0800 543 354 to speak with someone who can help.

Postal Service

Post offices in New Zealand are called Postshops. You can find a Postshop near you, and get information about postal services and Kiwibank (the bank that New Zealand Post operates) at this website. Find your nearest post office here.