Yes. You are required to attend and participate in all the online activities as per your class schedule. Your attendance will be marked daily. If you are sick or cannot make it to class, please contact your tutor or student support at your earliest convenience. Low attendance rate can trigger the withdrawal process.

The Student Support team at Seafield can help assist you with applying for insurance or help with any insurance questions you may have. You can contact the Seafield Student Support team here.

Your first point of contact is your tutor or the Student Support team. Should your issue be a technical one, you will be directed to NZSEG’s IT support team. If you are experiencing academic issues or learning difficulties, your tutor can assist you or direct you to our academic support team to help.

You can contact your tutor through the available communication channels online, such as Canvas, Emails, Whats app, We chat, Facebook or Kakao Talk.

For any other non-emergency issues, please contact studentsupport@seafield.ac.nz respectively or get in touch with us through any of the social media channels available to you.

Don't be afraid to reach out to us. Our Student Support team is available 24/7. If you are experiencing any issues during your studies, we have Grievance Procedures in place to help all our students. You can find more information on our website and around campuses.

If you meet the application criteria of Provider Direct Student Visa, you are able to apply for an extended visa through Seafield. The criteria is listed as below:
1. 95% Attendance rate or above, and;
2. 75% Passing rate or above

Yes. You can enrol for up to 12 weeks in Seafield’s General English Programme on your temporary visa.

No. Seafield has a BYOD environment and students are expected to own a laptop or computer that meets a specific requirement before they start the programme. It is not recommended to use a phone, or tablet to attend the classes and complete the assessments due to the limitation of the devices. You can find more information here.

Please advise your tutor or student support immediately about your situation. You need to have a functioning device to enable you to study online. We will assess your situation and guide you through the process of exploring your options to procure a device.

It is necessary to have internet access so that you are able to engage in learning.  

There are some low-cost options to consider:
· Skinny Jump is a prepaid internet service that costs only $5 for 30GB over 30 days. Free Modem delivered to your home. No contracts. No Credit Checks. Top up just $5 at a time.
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· Two Degrees : Broadband Plans

Withdrawing from your programme will extend the amount of time it takes to complete your studies, meaning you may need to extend your visa and prepare for more living costs. Withdrawing from study now may also affect your eligibility for student visa or living costs in the future. Staying enrolled is the best way for you to stay on track with your studies and complete your programme or qualification.

Our emergency contact number is 021 881 069 which is a 24/7 contact number.

For any other non-emergency issues, please contact studentsupport@seafield.ac.nz respectively or get in touch with us through any of the social media channels available to you.

Keeping yourself free from stress and anxiety is key in helping you get through this difficult period. Please talk to student support and your Tutor on how you are feeling so we can help you through the process. For professional support with anxiety, distress or mental well-being, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.
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• The Depression Helpline (0800 111 757)
• Healthline (0800 611 116)
• Lifeline (0800 543 354)
• Samaritans (0800 726 666)
• Youthline (0800 376 633)
• Alcohol Drug Helpline (0800 787 797)
• Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand. They are a not for profit organisation whose qualified counsellors who provide free, professional and confidential support for people who speak Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi languages.
Asian Helpline on 0800 862 342*.

For more details you can also go to the NZ Government's Ministry of Health COVID-19: Mental health and well being resources.

Also check out the NZ Government’s dedicated COVID-19 website.
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Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand. They are a not for profit organisation whose qualified counsellors provide free, professional and confidential support for people who speak Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi languages. Asian Helpline on 0800 862 342*. The helpline is available from Monday to Friday at 9 am ─8 pm.

‍*Note,this helpline telephone service is for psychological, i.e. counselling support and is different from the dedicated 0800 COVID-19 number for health-related concerns.

The emergency number for New Zealand is 111 . You can reach NZ emergency services on this number such as, the Police, Fire Service and the Ambulance. The emergency number is available 24/7 and free to dial anywhere in NZ.

At Seafield School of English, we have a Career Services team dedicated to helping you find employment or a career pathway. Please visit our Careers Services Page for more information.

Students studying General English can apply for a one-week holiday if they are enrolled more than 16 weeks and two weeks holiday if they are enrolled for more than 24 weeks. Your visa must be valid until the end of the course.

Call your General Practitioner. For a list of medical services near you check out www.healthpoint.co.nz. If you need any assistance, please contact Student Support and we can help you explore your best options.

Your online learning takes a lot of commitment, dedication and planning from you and your family who is supporting your learning. We recommend you coordinate with your family members and plan your grocery shopping outside of your timetabled online classes. Please be mindful that your attendance is monitored you are required to be online during the normal timetable hours