Student Information

Welcome to Student Information. Here you will find all the things you need to know as a Seafield Student from your first day at Orientation to learning resources, student support, health and safety and where to go if you need help.


At orientation you will be warmly welcomed to our Campus by our team who will help and support you to settle in. Your well-being is our priority and we endeavour to make your experience with us the best it can be. Orientation includes activity based and team building sessions to help enable you to develop familiarity and engagement with Seafield School of English and with your fellow students.

During orientation, you will meet your tutor and Director of Studies who will provide you with course related details (requirements, content, timetable, term breaks etc). We welcome guardians of our Under 18 students to the Orientation.

In a fun-filled and engaging manner, the student support team and academic team will prepare you with essential general and academic information including:

• Health and Safety
• Fire Evacuation Procedures
• Student Support Services available to you
• Learning approaches and our learning management system
• Assessment processes
• Academic administration
• Enrolment paperwork
• Life as an international student in NZ and at Seafield School of English New Zealand School of Education
• Seafield School of Education
• Settling down – Accommodation, Bank Account, Emergency contacts etc (International)

Learning resources

Seafield School of English encourages and promotes the development of flexible modes of teaching and learning, the use of new learning technologies and computer assisted learning management systems. Some features are:

Microsoft Teams
Microsoft Teams is a unified communication and learning platform that combines persistent chat,video online classes, file storage, and application integration.

Assessment is used to determine whether you have met the learning outcomes of your course/unitstandard requirements as well as graduate outcomes of your programme.

Online Real Time Assessment
Real Time Assessment means that assessments are taken online and results and feedback will be given electronically.

Online Delivery
When it comes to pursuing educational goals, location is no longer an obstacle. Some of our programmes may have blended and online delivery. Online delivery allows our students the flexibility to learn when and where it’s convenient to them. Students will experience a sense of community while participating in our online qualification. Our learning management system enables students to engage and interact with tutors and fellow students and share learning experiences. Online delivery, while providing flexibility, also demands a high level of personal discipline in order to ensure that the course material and interactions with tutors and other students occur to the level required.

Blended Delivery

Blended Delivery combines both online and face to face learning. Students have a mix of classroom experiences where they work directly with their tutor and online instructions. The online learning hours are not timetabled but are part of the programme delivery. Blended delivery requires students to have reliable internet access and a laptop or computer.

BYOD in the classroom

BYOD transforms students’ experience of learning by enabling them to use their own devices to access learning materials and resources 24/7 on any campus and from home or any other place where they can connect to the internet. The Seafield campus with their dedicated premium fibre optic internet connections is designed to support student learning through the use of students’ own devices.Not all programmes at Seafield require students to bring their own devices. Students will be advised at enrolment if the programme they are studying has a BYOD requirement.

For more information, please refer to your Student Handbook here or contact the Student Support Team here.

One-on-one tutorials  
Students can request/book one-on-one tutorials with their tutor/teacher where they can get tailored support / advice  

Extra Workshops    
Often, Seafield School of English will run extra workshops to help students in different areas outside of school, these can include:

Health and safety

Health and Insurances - Eligibility for Health Services

Most international students are not entitled to publicly funded health services in New Zealand. If you need medical treatment while you’re here, you may be liable for the full cost. Find out more about entitlements to publicly funded health services on the Ministry of Health website.

Medical and Accident Insurance

International students are required by the conditions of their student visa and by the Code of Practice for the Pastoral Care of International Students to have appropriate and comprehensive medical and travel insurance while studying in New Zealand. We recommend the Southern Cross International Student Insurance Policy Southern Cross International Student Insurance policy, and can arrange cover for you for the duration of your visa. For more details, check out Southern Cross. Seafield staff may assist with making claims or pointing you in the right direction for seeking medical treatment in New Zealand.

Smoke-free campuses
All of our campuses are now Smoke-Free. We care for the well-being of all Seafield staff, students and visitors and encourage others to help make NZ Smokefree by 2025. This long-term goal implemented by the NZ Government looks at reducing smoking prevalence and tobacco availability to minimal levels.

Hazard reporting
If you see any hazards or potential hazards around your campus, please report it to reception staff. Hazards will be addressed to ensure safety for everyone on campus.

First aid
If you have an accident, near miss or injury, please report it to reception staff. Staff will provide First aid care and the accident will be recorded in the accident register

In the case of fire or other emergencies
1. Remain calm
2. Follow staff instructions
3. Go to the nearest emergency exit
4. Wait at emergency meeting point

Need help right now?
Lifeline Aotearoa's telephone counselling service provides 24 hours a day, 7 days a week counselling and support. Call 0800 543 354 to speak with someone who can help.

Civil defence emergency information
Civil Defence are the people who help prepare for and respond to emergencies like major fires, floods, extreme weather, an earthquake or tsunami. Their website has important information on how to get ready for an emergency.
Civil defence Auckland

Family services
Use this directory to locate and contact support for services relating to addiction, basic needs, disaster recovery, education and training, employment, ethnic services, family violence, health, mentors, legal and civil services, mental health, parenting and caregiving, special needs and disability, youth services and ISO capability.Auckland | Family Services directory

Healthcare and dental care
Seafield can arrange the same on behalf of the student with Southern Cross Travel Insurance.The regular insurance policy does not cover dental problems. You will need to consult a private practitioner for any dental problems. Dental care is expensive in New Zealand and you may wish to consider insurance to cover this aspect of your health care.For more information about available services click here

Mental health
Looking after your mental well-being is crucial. If you're feeling unwell, please get in touch with one of our Student Support staff. For more information and help regarding mental health services, click here.

Accident insurance
The Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may be liable for all other medical and related costs. Further information can be viewed on the ACC website.

Postal service
Post offices in New Zealand are called Postshops. You can find a Postshop near you, and get information about postal services and Kiwibank (the bank that New Zealand Post operates) at this website.Find your nearest post office here

Police advice for new arrivals
New Zealand Police has a useful website with information about your rights in dealing with them and advice on preventing crime, plus contacts for ethnic liaison officers in your region. Information is available in 12 different languages.
Advice for new arrivals | New Zealand Police

Race-based online abuse
If you’re experiencing online bullying, abuse or harassment based on your colour, race, ethnicity or nationality, we have a free and confidential service to help. Find out more information

Immigration New Zealand

Check out the Immigration New Zealand website for information relating to all immigration matters, and for easy-to-read advice on working while studying in New Zealand. Remember to apply for your visa with enough time to have it processed before your course starts. You may not commence your programme of study until you have the correct visa allowing you to do so.

Code of practice

Seafield School of English has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. The Education (Pastoral Care of International Students) Code of Practice 2016 ensures that international students are well informed, safe and cared for properly when they come to New Zealand to study. The Code sets out the minimum standards of advice and care expected of New Zealand education providers to ensure the well-being of their international students. To learn more visit the NZQA website here. The Code of Practice is available in other languages here.

Important policies

Student Support team and emergency contacts

Seafield School of English has a dedicated Student Support Team to assist students and advocate on their behalf. We want you to get the most out of your Seafield experience. From arranging accommodation to meeting you on your first day and giving practical advice, our friendly, approachable Student Support team will support you and make sure you feel part of the Seafield family.

Contact our Student Support Team:

Phone: +64 9 369 1906
Sara Gallego
Student Support (Auckland CBD)
Xin Jin
Student Support Leader
Diego Armas Herrera
Student Support (Auckland CBD)
Maxine Harwood
Student Support (Hamilton)
Emergency Contact

Our team are here to help 24/7.
For after hours assistance please contact:
Student Support Leader
021 658 220